Jingdong Mall, or JD.com, is a cutting-edge company that seems to always have an answer to the next big thing in e-commerce. They have been at the top of their field since they were first introduced to the online world in 2003. This is partly because they provide such an honest service to their customers but primarily driven by the efforts of founder Richard Liu Qiangdong.
Richard Liu has been such an influential member of the Chinese economy that Weforum.org wanted to get his take on his success in the business world. It takes a lot to succeed and Richard Liu seems to have the recipe down pat these days.
Jingdong Mall was a business that Richard Liu Qiangdong started in 1998 to help his family survive. Already in debt from a failed business, Richard Liu did not have the luxury of feeling again. In his interview with Weforum.com, titled: “An Insight, An Idea” Richard Liu to shared that some of the work that he does with JD.com is a direct result of the lessons he learned at this previous business.
Jingdong Mall was meant to be an electronic hub for people who had technology needs. The company was extremely successful as a physical entity, but Richard Liu wanted to move it online. SARS had been growing in the media and become quite scary.
In 2004, the company became primarily focused on e-commerce. Richard Liu Qiangdong tells the crowd that the landscape for e-commerce was very concerning. There were a lot of companies online that were offering shady services and products. He did not want JD.com to become a company that provided their customers with such abhorrent service. It became a priority for him to move the company in a positive manner.
Today, the company can deliver most packages within a 20-hour window with many individuals receiving their packages in less than three. They have developed their own network of drivers and transportation hubs. This is just one step towards a future global goal that Richard Liu touched on in the interview. He has been very vocal about the fact that he wants to grow JD.com even further. It may be one of China’s top websites today, but he talks about the world tomorrow. Find More Information Here.