IC Systems is a premier debt collection company headquartered in St. Paul, Minnesota. The company is very ethical and that business foundation is part and parcel of the longevity of the company. IC Systems, a privately owned firm, started in the last century in 1938, has carried into the new century the same guiding principle of ethical honest service. The company provides debt collection services across many different industries from Healthcare to Telecom, from small businesses to big brands. The company’s entire culture and business practices are based on its five main core values (https://www.nhms.org/content/ic-system). These core values are People, Integrity, Performance, Pride, and Innovation.
This is a quick look at how the company incorporates those core values in its business decisions and company culture.
A core value is people. Debt collection clients, the clients’ customers, company employees and the local community all consist of people. Regardless of which group (client or consumer) a person may be in, they are treated with dignity and respect. To treat all people with respect invokes another core value at IC Systems, namely integrity: the decision to do the right thing in all situations.
Another strong proof of the company’s core values in action is the fact that it is been nominated as a finalist for the Better Business Bureau’s Torch Award for Ethics an impressive three consecutive years in a row from 2013 to 2015. The company’s emphasis on the core value of integrity is also exemplified by the service and Outreach performed within the local community. Recently one of IC System employees received the 2018 Rising Star Award from VHEDC, an economic development corporation for his innovation and charitable presence within the community.
The third core value is performance. Proper performance in the debt collection services yields fantastic results for the clients. Proper performance in ethical debt collection also includes compliance with industry and governmental standards. IC Systems is very proud of their compliance record because it is a direct connection to their fourth core value of pride. The company meets or exceeds most requirements when it comes to government compliance, risk management, and security. The company is licensed for professional debt collection services in all states. IC Systems is proud of the license status they have because the company can pursue debt collection activities nationwide. Finally, the fifth core value is innovation. IC Systems was early in moving toward electronic systems in the early 1960’s. Their network and system processes are at the forefront relative to using technology to provide superior collection activities.