There have been some great changes for Papa John’s Pizza in the form of newly appointed CEO Steve Richie. Steve has been a long time member of the Papa John’s family starting off with the company in 1996 as a customers service representative. Steve would later open and operate his own Papa John’s franchise which included him delivering pizza himself. Steve’s leadership and skills where visibility present and propelled him to top management which allowed him to serve as Senior Vice President.
The move to appoint Steve Richie as CEO came due to a controversial time for the company. In a letter apologizing to customers, Steve outlined not only his vision but action-based promises to his employees and customers alike. The letter begins by informing customers that any previous offensive tones where not the beliefs of the company or its employees. He further elaborates on this by reminding customers that Papa John’s is not one person or building, its a collection of over 120,000 employees, many of those who work for the Papa Jonh’s family are people that they care and love within their community. Still, however, he knows that more has to be done other than a written apology. Therefore, Steve has made it a priority to take action in creating a better environment not only for his employees but customers alike. His first move will be to bring in experts that will audit the companies culture and determine it’s strengths and weaknesses. In addition, Himself and other members of the board will be traveling to as many locations as they can to experience first hand the concerns from their staff and customers. Ritchie also talked about his plans of rolling out diversity training for its staff.
Steve Ritchie Papa Johns concludes his apology letter by thanking all the customers that have stood with them during one of their most difficult times, for their loyalty and understanding.